My items have yet to arrive, what should I do?
Follow these simple steps to check your order before contacting us:
Check your tracking status on our website.
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to drop us an email at: firstname.lastname@example.org
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