RunSocial
Returns for Warranty Service

RunSocial

Do you accept any kind of return for warranty service?

You must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Paofit. In accordance with applicable law, Paofit may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. For specific instructions on how to obtain warranty service on your Product, please email Paofit at: orderrequests@runsocial.com at stipulating “Warranty Claim” within the email header.

Do I have to pay for shipping when I return my purchase?

Yes, you need to pay for your shipping.

I keep the original packaging, how do I pack when returning orders for refund?

If you have the original packaging & labeling, just follow the following simple steps to return your items to us:

  1. Pack your return in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.
  2. Notify us about your return products at: orderrequests@runsocial.com.
  3. Make sure your original labeling still has all necessary information that appeared on it when it first came.
  4. Use a carrier of your choice to ship the product back to our warehouse. A carrier with tracking is recommended so you can provide us with the tracking details.
  5. Wait for our notification on the shipping status of the returned item(s).

I have lost my original packaging, how do I pack when returning orders?

If you do not have the original packaging, we are unable to give you a refund for your purchase.
Nonetheless, you will still be able to return the product to us if you wish to. Just follow the simple steps below:

  1. Pack our products such that it gives the equal degree of protection as the original packaging.
  2. Wait for us to email you a standard shipping label.
  3. Download the shipping label and tape it on your return package.
  4. Use a carrier of your choice to ship the product back to our warehouse. A carrier with tracking is recommended so you can provide us with the tracking details.
  5. Wait for our notification on the shipping status of the returned item(s).

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